Award Winning Customer Service
Holders of the prestigious Customer Service Excellence Award
The Customer Service Excellence® Award
We work with leading insurers and selected partners to develop and distribute market-leading products, and combine market knowledge, the latest technology, and insurance and administration expertise to continually strive to offer the best possible products and services to our policyholders.
These consumer-focused developments were recognised in 2015 when 3XD was granted the Customer Service Excellence® Award. This prestigious accolade is in acknowledgement of outstanding customer service delivery and has been retained every year since.
The Customer Service Excellence® Award is in recognition of the outstanding customer service delivered by 3XD to its policyholders, intermediaries and underwriters.
The assessment involved interviews with service users and this certificate is only granted to organisations that can demonstrate at least 80% compliance with the standards required.
3XD was able to demonstrate excellence across all its services including:
- Customer insight
- Culture of the organisation
- Information and access
- Delivery
- Timeliness
- Quality of service
Graham Kelsall, CEO, comments;
“This is a fantastic endorsement of the sterling work carried out by all our team, from those working on the front line with intermediaries to those working at head office.
Over recent years 3XD has strived to offer the best possible products and services for our intermediaries and we have an enormous responsibility to help them achieve a brighter future.
The relationships built by the team, both within and outside the organisation are clearly deserving of the ‘Compliance Plus’ status, demonstrating a sound understanding of individual needs.”
We’re also members of the British Insurance Brokers’ Association
BIBA is the UK’s leading insurance intermediary organisation, representing the interests of insurance brokers, intermediaries and their customers, and has partner firms from the major companies in the insurance industry.
BIBA is the voice of the industry – advising members, the government, the regulator, consumer bodies and other stakeholders on key insurance issues.
In addition, BIBA provides training, unique schemes and facilities, technical advice, guidance on regulation and business support, and is helping to raise and maintain industry standards.